Complaints Procedure

At Quick Find, we understand how important it is to find an honest, reliable tradesperson. That's why we speak to our trader's customers to ensure they have carried out workmanship to a satisfactory standard before they are entered into our publications. However, we recognise from time to time things can go wrong. We have put in place some helpful information, should you feel you wish to make a complaint.

HOW TO RESOLVE ISSUES:
By choosing Quick Find to source one of our tradespersons, we are happy to help you through the complaints procedure and provide you with advice, should things not go to plan. We will communicate with yourselves and the tradesperson in question, with the aim to resolve any issues which cannot be directly solved between you; giving you extra peace of mind.

If you feel unhappy with the outcome of a job and feel you wish to complain, we have provided a few steps that may help you to resolve your issues:

STEP 1 - CONTACT THE TRADESPERSON
As soon as you are aware there is a potential issue contact the trader who arranged the work. Most trades will take this opportunity to rectify the issue.

  • Explain your concerns and the reasons you are not happy
  • Discuss what actions can be undertaken to rectify the situation
  • Allow the tradesperson the opportunity to rectify the mistakes
  • Set a final deadline date

It's a good idea to:

  • Gather any paperwork and receipts
  • Take photos to use as evidence of the problem
  • Make notes about what's happened, this could be an email or letter to the tradesperson, starting a paper trail
  • Set a final deadline date

Remember, when talking to the tradesperson be precise, remain calm and courteous.

STEP 2 - QUICK FIND SUPPORT
Quick Find are here to mediate by working in partnership with you and the tradesperson to encourage a suitable resolution.

  • We are realistic in our approach and understand that sometimes things can go wrong. Communication can break down between the homeowner and the tradesperson, different expectations, delays etc. We will intervene, supporting both homeowner and trader and assist to bring the situation to an amicable resolution for both parties.
  • We can assist you by offering advice, pointing you in the right direction or offering our Alternative Dispute Resolution (ADR) scheme via Trading Standards for more serious matters.
  • In the event of one of our traders failing to co-operate and rectify the problem should we feel they should, advertising may be suspended or terminated.