At Quick Find, we understand how important it is to find an honest, reliable local trade. That is why we carry out checks before a business is accepted into our publications and online directory.

However, we also understand that, from time to time, things can go wrong. If you have used a trade listed with Quick Find and you are unhappy with the outcome, this page explains the steps you can take and how our team may be able to help.

Quick Find is not a legal authority or formal ombudsman, but we will do our best to support fair communication between the homeowner and the listed trade.

If you are unhappy with the work carried out, we always recommend giving the trade the opportunity to understand the issue and put things right first. Most problems can be resolved through clear, calm communication.

If the issue cannot be resolved directly, Quick Find may be able to help by speaking with both parties and encouraging a fair and reasonable outcome.

As soon as you notice a potential issue, contact the trade or business that arranged the work. Explain the problem clearly and give them a reasonable opportunity to respond.

• Explain your concerns and why you are unhappy.
• Discuss what can be done to put the issue right.
• Allow the trade a reasonable opportunity to inspect or rectify the problem.
• Agree a clear timescale for the next steps.

It is also helpful to keep a clear record of what has happened:

• Keep any quotes, invoices, receipts and written communication.
• Take photos or videos of the issue, where relevant.
• Make notes of dates, times and conversations.
• Follow up important conversations by email or message so there is a written record.

When speaking to the trade, try to stay precise, calm and courteous. This usually gives everyone the best chance of resolving the issue quickly.

If you have already contacted the trade and the issue has not been resolved, you can contact Quick Find for support.

• We can review the information you provide and help facilitate communication between you and the listed trade.
• We aim to support both homeowners and trades fairly, with the goal of reaching an amicable resolution where possible.
• We may offer general guidance on possible next steps, depending on the nature of the issue.
• If a listed trade refuses to co-operate or we believe our standards have not been met, their advertising may be reviewed, suspended or terminated.

If you need further support, please call our office on 0121 605 3366, or contact us using the link below.